Step 2: Confirm the Brother device is connected to the Networkįor Network Users, confirm that your Brother device is connected to the network by completing the steps in the below video.Ĭlick this link if you prefer text-based instructions for the below videos.Ĭlick on the Brother Utilities icon on the desktop. However, you may be able to use a built-in generic Windows driver to print with limited functionality. If your computer is using an ARM processor, the drivers and software will not install or function. **Please note that Brother drivers are not compatible with ARM processors on Windows. If the Brother device is connected with a USB cable to your computer, continue to Step 3. If you are using a VPN connection on the computer, you will need to disable the VPN connection to be able to print over a network.Ĭontinue to Step 2 if you are not able to print after completing the above steps and the Brother device is connected to a network. Wait 2 minutes after restarting the devices, then try printing from the computer.
Click here to find your user manualĪfter confirming that there are no error messages on the Brother device, restart the computer, the Brother device, and your wireless router/wireless range extenders if you are printing through a network. If there is an error on the Brother device, the error will need to be resolved by following the steps in the User Guide for your model. Step 1: Check for errors on the printer, reboot devices and confirm the computer is not connected to a VPNĮnsure that there are no error messages on the Brother device. FAQ: Unable to print from a Windows computer
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